Terms & conditions

This agreement applies as between you, the User of this Website and Meme Group (known as ‘MEME’), the owner(s) of this Website. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately. No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer, and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you.

1. Definitions and Interpretation
In this Agreement the following terms shall have the following meanings: 

means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Website;

means any third party responsible for transporting purchased Goods from our Premises to customers;

means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;

means any products that MEME advertises and/or makes available for sale through this Website;

means Meme Group.

means collectively any online facilities, tools, services or information that MEME makes available through the Website either now or in the future;

“Payment Information”
means any details required for the purchase of Goods from this Website. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;

“Purchase Information”
means collectively any orders, invoices, dispatch notes, receipts or similar that may be in hard copy or electronic form;

Means our place(s) of business;

means any online communications infrastructure that MEME makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

“Third-Party Provider”

means a third party full-filling a service on behalf of MEME but which is not directly affiliated to MEME

“User” / “Users”
means any third party that accesses the Website and is not employed by MEME and acting in the course of their employment; and

means the website that you are currently using (http://www.memerealfood.com) and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2. Age Restrictions

Persons under the age of 18 should use this Website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.

3. Business Customers

These Terms and Conditions do not apply to customers buying Goods in the course of business.

4. International Customers 

If Goods are being ordered from outside MEME’s country of residence, import duties and taxes may be incurred once your Goods reach their destination. MEME is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and MEME cannot guarantee that the packaging of your Goods will be free of signs of tampering.

5. Intellectual Property

5.1 Subject to the exceptions in Clause 6 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of MEME, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable European, and International intellectual property and other laws.

5.2 Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website or Social Media accounts unless otherwise indicated on the Website or unless given express written permission to do so by MEME.

6. Third Party Intellectual Property

6.1 Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.

6.2 Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.

7. Fair Use of Intellectual Property

Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

8. Links to this Website

Those wishing to place a link to this Website on other sites may do so only to the home page of the site http://www.memerealfood.com without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of MEME. To find out more please contact us by email at hello@mymemegroup.com.

9. Links to Other Websites

This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of MEME or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

10. Use of Communications Facilities

10.1 When using the enquiry form or any other System on the Website you should do so in accordance with the following rules:

10.1.1 You must not use obscene or vulgar language;

10.1.2 You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;

10.1.3 You must not submit Content that is intended to promote or incite violence;

10.1.4 It is advised that submissions are made using the English language(s) as we may be unable to respond to enquiries submitted in any other languages;

10.1.5 The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;

10.1.6 You must not impersonate other people, particularly employees and representatives of MEME or our affiliates; and

10.1.7 You must not use our System for unauthorised mass-communication such as “spam” or “junk mail”.

10.2 You acknowledge that MEME reserves the right to monitor any and all communications made to us or using our System.

10.3 You acknowledge that MEME may retain copies of any and all communications made to us or using our System.

10.4 You acknowledge that any information you send to us through our System or post on the enquiry form may be modified by us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon our use of such information must be communicated to us in advance and we reserve the right to reject such terms and associated information.

11. Accounts

11.1 In order to purchase Goods on this Website and to use the enquiry form facilities you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Website as we may not require payment information until you wish to make a purchase. By continuing to use this Website you represent and warrant that:

11.1.1 all information you submit is accurate and truthful;

11.1.2 you have permission to submit Payment Information where permission may be required; and

11.1.3 you will keep this information accurate and up to date. Your creation of an Account is further affirmation of your representation and warranty.

11.2 It is recommended that you do not share your Account details, particularly your username and password. MEME accepts no liability for any losses or damages incurred because of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.

11.3 If you have reason to believe that your Account details have been obtained by another without consent, you should contact MEME immediately to suspend your Account and cancel any unauthorised purchases that may be pending. Please be aware that purchases can only be cancelled until they are dispatched. In the event that an unauthorised purchase is dispatched prior to your notifying us of the unauthorised nature of the purchase, MEME accepts no liability or responsibility, and you should make contact with the Carrier detailed in the Purchase Information.

11.4 When choosing your username, you are required to adhere to the terms set out above in Clause 10. Any failure to do so could result in the suspension and/or deletion of your Account.

12. Termination and Cancellation

12.1 Either MEME or you may terminate your Account. If MEME terminates your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.

12.2 If MEME terminates your Account, any current or pending purchases on your Account will not be cancelled and will be dispatched.

12.3 MEME reserves the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch.

12.4 If purchases are cancelled for any reason prior to dispatch you will be refunded any monies paid in relation to those purchases.

12.5 If you terminate your Account any non-dispatched purchases will be cancelled and you will be refunded any monies paid in relation to those purchases.

13. Goods, Pricing and Availability

13.1 Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from MEME correspond to the actual Goods, MEME is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods, not different Goods altogether. Please refer to Clause 15.1 for incorrect Goods.

13.2 Where appropriate, you may be required to select the required size, variety, and other features of the Goods that you are purchasing.

13.3 MEME does not represent or warrant that such Goods will be available.

13.4 All pricing information on the Website is correct at the time of going online. MEME reserves the right to change prices and alter or remove any special offers from time to time and as necessary.

13.5 In the event that prices are changed during the period between an order being placed for Goods and MEME processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price;

13.6 All prices on the Website do include VAT.

14. Delivery

14.1 MEME or a Third-Party Provider will notify you by way of email when your goods are to be dispatched to you. The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the Goods purchased by you.

14.2 The delivery is made by the French Post Office in Lettre suivie or Colissimo or by an external carrier depending on the needs. MEME a Third-Party Provider commits itself to deliver the order to the carrier between 2 and 8 working days from the reception of the payment, except in case of force majeure.

14.3 MEME a Third-Party Provider cannot be held responsible for a delivery time not respected by the carrier. Upon delivery, in case of loss, the MEME a Third-Party Provider undertakes to return the product or refund the customer only after the carrier has officially declared the loss of the package. This provision does not apply to products indicated as “delivered” by the carrier’s tracking. Packages that are returned to us for lack of addressing or non-claims may be re-shipped for a re-shipment fee but will not be refunded.

14.4 International deliveries are offered to you with the possibility of obtaining a tracking number or not. If you opt for a non-tracking delivery, we cannot be held responsible for lost packages. The loss of a package will not, under any circumstances, give rise to a refund or re-shipment. In this case, you will have to place a new order.

14.5 For international shipments the customer is regarded as the importer and responsible for all laws and regulations of the country receiving the goods and responsible for any import duties or taxes

15. Returns Policy

15.1 MEME a Third-Party Provider aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions. 

15.2 Unfortunately, we are unable to accept returns for any reason at this stage. All our products are customized. Our customized products are custom-made articles, printed on demand. Due to the way our application works, there are an infinite number of models that can be produced. As such, it would be impossible to sort, store and resell unwanted returns on behalf of all our users.

15.3 If there is a manufacturing error during printing or if an item is damaged during shipping, MEME a Third-Party Provider ask you to provide us with a photo of the damaged product in question, a description of the problem and the order number. Once we have received this information from you, we will issue a reprint and send a new product to your customer at no additional charge. It is important to make it clear to your customers that if their package shows obvious signs of transport damage, it is necessary to refuse delivery and inform you immediately. Please note that all complaints regarding product quality must be reported within 14 days of purchase to be eligible for a reprint.

15.4 If you have entered an incorrect or incomplete address, we will have to wait for the order to be returned to us and reship it at your expense (this will include new shipping and handling charges), or you can place a new order to reduce the delivery time.
In case of failure to address, the postmark will be taken as proof.

16. Privacy

Use of the Website is also governed by our Privacy Policy which is incorporated into these terms and conditions by this reference. To view the Privacy Policy, please click on the appropriate link.

17. Disclaimers

17.1 MEME makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure, and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.

17.2 No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.

17.3 No part of this Website is intended to constitute a contractual offer capable of acceptance.

17.4 Whilst MEME uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.

18. Changes to the Service and these Terms and Conditions

MEME reserves the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If MEME is required to make any changes to Terms and Conditions relating to sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.

19. Availability of the Website

19.1 The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility, and satisfactory quality.

19.2 MEME accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

20. Limitation of Liability

20.1 To the maximum extent permitted by law, MEME accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special, or exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and its Content at their own risk.

20.2 Nothing in these Terms and Conditions excludes or restricts MEME’s liability for death or personal injury resulting from any negligence or fraud on the part of MEME.

20.3 Nothing in these Terms and Conditions excludes or restricts MEME’s liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the Website.

20.4 Whilst every effort has been made to ensure that these Terms and Conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.

21. No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

22. Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

23. Third Party Rights

Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and MEME.

24. Communications

24.1 All notices / communications shall be given to us by email to hello@memerealfood.com. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.

24.2 MEME may from time to time send you information about our products and/or services. If you do not wish to receive such information, please click on the Unsubscribe link in any email which you receive from us.

25. Disputes

25.1 In the event you have a complaint regarding a product or service purchased from MEME please contact us at hello@memerealfood.com.

26. Law and Jurisdiction

These Terms and Conditions and the relationship between you and MEME shall be governed by and construed in accordance with the English Law and MEME and you agree to submit to the exclusive jurisdiction of the Courts in England and Wales.